Introduction
Kora ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our consulting services, or interact with us in any capacity. By using our services or website, you consent to the practices described in this policy.
Information We Collect
Information You Provide
We collect information you voluntarily provide to us, including:
Contact information (name, email address, phone number, company name)
Business information shared during discovery calls and engagements (revenue data, growth metrics, organizational structure)
Payment and billing information (processed securely by third-party payment providers)
Communications (emails, form submissions, feedback, and meeting notes)
Information Collected Automatically
When you visit our website, we may automatically collect:
Device and browser information (browser type, operating system, screen resolution)
Log data (IP address, pages visited, referring URLs, access times)
Cookie and tracking data (session identifiers, preferences, analytics data)
Information From Third Parties
We may receive information about you from third-party sources such as LinkedIn, business directories, or referral partners, limited to professional contact information and publicly available business data.
How We Use Your Information
Service Delivery
We use your information to:
Deliver and manage our consulting engagements
Communicate with you about your engagement, scheduling, and deliverables
Process payments and maintain accurate billing records
Provide customer support and respond to your inquiries
Business Operations
We also use your information to:
Improve our website, services, and client experience
Send relevant updates, insights, and newsletters (with your consent)
Analyze website traffic and usage patterns
Comply with legal obligations and protect our legitimate business interests
Cookies and Tracking
Types of Cookies
Our website uses the following types of cookies:
Essential cookies required for basic website functionality
Analytics cookies to understand how visitors interact with our site (Google Analytics or similar)
Preference cookies to remember your settings and choices
Managing Cookies
You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of our website. We do not use cookies for targeted advertising.
Data Sharing and Disclosure
Service Providers
We may share your information with trusted third-party providers who assist us with:
Website hosting and maintenance
Payment processing
Email and communication tools
Analytics and performance monitoring
These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
Legal Requirements
We may disclose your information if required to do so by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
No Sale of Personal Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
Security Measures
We implement appropriate technical and organizational measures to protect your information, including:
Encryption of data in transit and at rest
Secure access controls and authentication
Regular review of our data collection, storage, and processing practices
Restricted access to personal information on a need-to-know basis
Confidential Client Data
Business information shared during consulting engagements is treated as confidential and is subject to the confidentiality provisions outlined in our Terms of Service and any applicable Statement of Work.
Data Retention
Retention Periods
Client engagement data is retained for the duration of the engagement and for up to 3 years afterward for reference and legal compliance
Website analytics data is retained for up to 26 months
Payment records are retained as required by applicable tax and accounting regulations
Marketing communications data is retained until you unsubscribe or request deletion
Your Rights
Access and Control
Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing activities
Request a portable copy of your data
Withdraw consent for marketing communications at any time
Exercising Your Rights
To exercise any of these rights, contact us at privacy@kora.com. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.
International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place through standard contractual clauses or other legally recognized transfer mechanisms.
Children's Privacy
Our services are designed for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the effective date. For active clients, we will also provide notice via email.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@kora.com.
